have some questions?

Most frequent questions and answers

I already have an exisitng website, can I transfer it?

We welcome all new clients, even if you have an existing website we are happy to bring it to life and take it to its full potential.

We believe in creating top-of-the-line websites with the latest website building and hosting technology. If you’re looking to build a new website with us, the build time will be shorter since you already have initial website resources on your end.

Email hosting and domain name transfers are available and done for no extra cost.

How long does it take to build my new website?

Our aim is to complete our customer’s website within 2 weeks. Once your website building process has started, we can build your website and launch it so that you can begin impressing your visitors and building your online presence. However, a lot of the building process depends on how promptly we receive content from you, such as images, logo, graphics, text and how site-specific inquiries are forwarded.

Is there a contract?

No. There is no contract and you can cancel your account at any time.

 

What are my payment options?

Bank Deposit/VISA/MasterCard are accepted readily through our website, or you can complete your payment on the phone.

Direct debit options are also available, we will send you an invoice with payment instructions.

How quickly are website changes completed?

We can complete simple website changes  within 48 hours. However, for complex website changes, or website feature upgrades, we will require more time. Our team will contact you and give you an estimate on time required.

 

why pay monthly?

Whether you go for an already-designed website, or design it yourself, you’re going to be paying a monthly hosting fees to a hosting service plus other costs associated with paying others to help you maintain your website.

By choosing Mindsite Web Services, you’re getting all the services included in website design but also getting extras like:

  • Website maintenance
  • Website hosting
  • Professional  ongoing help with your website
  • Content creation
  • Blog posts 
  • Social media content
  • 24/7 Support from our friendly team
  • Personalised service
 

what if need my new website urgently?

Our website building time is usually within 2 weeks. If you need your website built sooner, we need all website content such as images, text, and graphic work ready and sent to us as soon as possible. That way we can have your impressive new website up and running promptly.

 

Is hosting Important? Do I NEED hosting?

There are thousands of website hosting services, a lot of them have very basic, unreliable packages that are riddled with network problems that can cause your website to be frustratingly slow. 

 If you go for non-specialised hosting services like many other companies offer, you’re open to a variety of risks. Mindsite Web Services use the most reliable network services available, with high-speed, high-grade and highly dependable web hosting services to make sure your visitors can open your website quickly and securely.

 
 

Is there a cancellation fee?

There is no cancellation fees. If you want to terminate your account with us within the first 12 months and also require a backup of the website, its files and data, there is a pay-out charge.

Do you Register Domain Names?

Yes! Not only can you transfer your domain name, you can also renew existing domain names or get a new domain name using our services.

 

What is Hosting security? Is it important?

Website hacking is very common, and you can be a victim of this digital crime. It is estimated that over 30,000 websites are hacked on a daily basis. Don’t let your website be a part of this statistic.

Mindsite Web Services has a dedicated team that scans for, fixes or blocks hacking attempts on a daily basis. We ensure that your website will run smoothly without any hacking attempts. If your website still gets hacked, we will repair all damage to the website promptly and free of charge.

 

what if I don’t have any photos?

In order to better represent your brand image, it’s recommended that you provide your own photos. However, we can help you with “free to use” images. If you want better quality photos, we can suggest paid stock image websites.

We can start off with some free images, there is a great selection to choose from, and we can help you decide which ones best represent your brand. Then we can update them when you provide your own.