How long does it take?
Typical builds take four to eight weeks depending on pages, integrations and approvals. We work in clear stages, strategy, design, build and launch, so you can plan around staff and participant commitments.
Do you write the content for the website?
We can draft or guide content including service descriptions, eligibility and frequently asked questions. If you prefer, we provide templates your team completes and then we edit for clarity and accessibility.
Will the site be easy to edit?
Yes. We use familiar tools and provide handover training. Most updates such as team bios, news and resources can be handled by your office without technical help.
Do you work with aged care providers too?
Yes. Many providers offer both NDIS and aged care supports, so we plan separate content pathways for each audience to avoid confusion between them.
Can you integrate referral forms and document uploads?
Yes. Referral and enquiry forms, live chat, bookings, maps and secure document uploads are all part of what we integrate to streamline intake.
Does the website help with the NDIS audit process?
Websites are only one part of compliance, but they play a role in presenting policies, processes and quality information clearly. We structure that content so it is easy to point to.
How much does NDIS website design cost?
It depends on scope, including service pages, integrations, content support and features such as portals, resource hubs or multi location pages. Packages are transparent with clear inclusions.
What happens after launch?
We provide ongoing care plans, content production and support. Once the site is live we help you grow it with SEO, review generation and email campaigns that keep the pipeline active.
Can I use the NDIS logo on my website?
Not the NDIS logo itself. That is a registered trade mark and using it needs written consent from the NDIA. Registered providers can use the "I heart NDIS" or "I support NDIS" logo with the "Registered Provider" tagline, downloaded from the NDIA and used to its conditions. Unregistered providers cannot use those either. The guidelines change, so we check the NDIA's current rules before putting any badge on your site.
What accessibility standard does an NDIS website need to meet?
WCAG 2.1 Level AA is the benchmark to build to. In practice that means proper colour contrast, keyboard navigation, real headings, alt text, and forms that work with a screen reader. We build to it as standard rather than as an add-on, because your audience is the reason it exists.
Do NDIS websites need SEO?
If you want participants and coordinators to find you, yes. Most people looking for a provider never scroll past the first few results, and they search locally. The structural work ships with every build. Competing for the harder terms is ongoing work we quote separately.
Do you redesign an existing NDIS site, or only build new?
Both. A redesign is the riskier one, because it is easy to lose whatever rankings the old site earned. We map what is already working, keep the URLs, and redirect properly so the traffic comes with you.
Will a new website actually bring in more referrals?
It helps if the site answers what a coordinator or family actually needs: what you do, where you cover, whether you have capacity, and how to refer someone without phoning. Most provider sites bury all four. Nobody can promise you referrals, but a site that answers those questions converts far better than one that does not.
Can you do branding and logo design as well?
Yes. We do graphic design alongside the web work, so brochures, service flyers and referral forms match the site instead of looking like they came from somewhere else.
